Reviews and reputation
Satisfied customers write nothing. Dissatisfied ones do.
The work is good and the profile says otherwise. Review requests get forgotten, criticism surfaces late, and replies are sometimes thorough and sometimes absent.
Why this happens
The difference between a good profile and a bad one is rarely the work. It is when you ask. Ask at the right moment and people answer; ask three weeks later and they do not.
Approach
What we actually do
- 01We identify the moment a customer is satisfied — usually right after the work is done.
- 02From then on the review request goes out reliably, not when somebody remembers.
- 03Criticism surfaces internally first, so you can respond before it becomes public.
- 04Replies are drafted for you. You write the substance and approve.
- 05Reviews from every platform are visible in one place.
Outcome
What changes afterwards
- More reviews, because the request comes at the right moment.
- Problems surface earlier.
- Replies are reliable rather than sporadic.
- The profile matches the actual work.
Scope
What is included, and what is not
Included
- Timed review requests
- Internal early warning on criticism
- Drafted replies with approval
- Consolidation across platforms
Not included
- Bought or invented reviews
- Suppressing legitimate criticism
- Automated replies without approval
Next step
A conversation, not a pitch
Check when you last actively asked for a review. The answer usually explains the profile completely.