Automation
- Form
- CRM
- Confirmation email
Useful when one clear, repetitive task needs to move faster or more reliably.
A good fit when
- one task repeats
- input and output are clear
- the existing tools already work
- little coordination is needed
Different problems, different answers
The right answer depends on where the work is actually getting stuck.
- Sometimes the work is more complicated than it needs to be, and the honest answer is to simplify it before anything gets built.
- Sometimes the tools are fine and simply do not talk to each other, so people move the information by hand.
- Sometimes a handful of steps repeat every day and should be carrying themselves.
- Sometimes a process has outgrown its spreadsheet and needs an application built around it.
- Sometimes the website should be doing part of the work instead of only showing information.
You should not have to know which of those applies before you talk to us.
01
Workflow automation
Steps that carry themselves
Work gets copied, forwarded, checked and chased by hand.
We record how the work actually runs, remove the steps nobody needs, and let a workflow carry the rest. Follow-ups, reminders, approvals and documents happen without anyone having to remember them.
Workflow automation:
- Request
- Capture
- Route
- Approve. Person decides.
- Record
02
Custom application development
Software built around your process
The off-the-shelf tool does not fit, and the spreadsheet beside it became the real system.
We build the application around the process your business actually has: internal tools, portals, dashboards, interfaces for staff and customers. Not a template you have to bend yourself around.
Custom application development:
- Your process
- Application
- People and record
03
Web development
Websites wired into the business
The website brings enquiries, and then the manual work starts again.
Business websites, landing experiences, forms, modernising what already exists, and connecting it to whatever happens next. We build the site and think about what has to happen behind it.
Web development:
- Visitor
- Website
- Enquiry
- Workflow
- Follow-up
04
Content and social operations
Publishing as a workflow
Content happens by shouting across the room, approvals live in chat, and whoever has time publishes.
Preparing, creating, approving, publishing and tracking as one route instead of five separate jobs. Images, video and copy run through the same controlled path.
Content and social operations:
- Idea
- Prepare
- Approve. Person decides.
- Publish
05
Product and commerce operations
One product record, many channels
Product data in spreadsheets, images in folders, descriptions somewhere else, and every channel showing something different.
Data, copy and assets come together into one product record, and the channels read from it. Maintenance happens once rather than four times.
Product and commerce operations:
- Data
- Content
- Assets
- Product record
- Channels
Automation or system?
Sometimes one workflow is enough. Sometimes it isn’t.
Not every problem needs a new application. And not every problem can be fixed with one automation.
System
- Enquiry
- Customer record
- Documents
- Work
- ApprovalPerson
- Communication
- HistoryRecord
Useful when several people, tools and decisions need to work from the same process.
A good fit when
- information moves across several tools
- people need different views or permissions
- work has stages and approvals
- history needs to stay traceable
- the current tools no longer fit the process
We don’t start by deciding which one to sell you.
We start by understanding the work.
How it starts
One conversation, before anyone proposes anything.
01
You describe what is happening
In your own words. Not a requirements document, and no technology needed.
02
We look at how the work actually runs
What arrives, who touches it, where it waits, what gets copied, what needs a decision.
03
We say what we would change first
Including when the answer is that you do not need us, or need less than you thought.