Customer Inquiries

Every message. One place.

Customers contact you from five different directions. WhatsApp, the website, Google, email, phone. Messages get missed. Response time suffers. We install one system that catches everything and handles it correctly, without manual effort.

✓No message missed

✓First response under 5 minutes

✓Follow-up without manual effort

Unified inbox showing messages from multiple channels

The problem

Messages arrive everywhere. Enquiries disappear.

WhatsApp, email, website, Google, all different places.

Enquiries fall through when things get busy.

Response time is slow. Customers go elsewhere.

No follow-up when there's no immediate reply.

Staff don't know which enquiries need attention.

No visibility on what's coming in or what's been handled.

The flow

Inputs → System → Actions

Incoming channels

Website

Google

Phone

↓

MAXPROMO

Inquiry System

↓

What happens next

✓Automatic first response

✓Routing to the right person

✓Alert if no response in 15 min

✓Follow-up if unresolved

✓Status tracking

The system

One inbox. One flow. Everything handled.

⊟

Unified inbox

All messages from all channels land in one place. Nothing gets lost between platforms.

→

Automatic first response

Every enquiry gets an immediate acknowledgement. Customers know their message arrived.

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Smart routing

Enquiries go to the right person, by type, channel, or time of day.

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Escalation alerts

If a message hasn't been handled in 15 minutes, the right person gets alerted.

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Follow-up sequences

No reply after a day? The system follows up automatically, no opportunity disappears.

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Status tracking

See what's open, what's handled, and where things are sitting. No guesswork.

How it works

Connect the channels. The system handles the rest.

We connect your channels

WhatsApp, website form, email, Google. Everything feeds into the system.

Every message gets a first response

Automatic and immediate. Customers know you received their enquiry.

Routing and alerts keep things moving

The right person gets notified. If nothing happens, an escalation alert fires.

Follow-up closes the loop

If there's no resolution, the system follows up. No enquiry disappears quietly.

Before vs. after

Before

✕Enquiries arrive from 5 different places, all separate
✕Messages missed when things get busy
✕Response takes hours or never comes

After

✓All channels feed into one inbox
✓Nothing slips through, no matter how busy
✓First response in minutes, not hours

The result

Every enquiry captured. First response in minutes. Nothing falling through.

Ready to start?

Let us close the enquiry gap.

Tell us where customer messages are being missed.