Hospitality
Restaurants and multi-site operators where service has to handle communication on the side.
Reservations arrive by phone, Instagram, Google and portal. During service nobody can pick up. Reviews go unanswered. With two sites, neither knows how the other is doing.
Why this happens
Hospitality carries the communication load of a service business on the staffing of a small trade. In the hours when guests get in touch, the team is with guests. That is not neglect, it is simultaneity.
Approach
What we actually do
- 01We separate what genuinely needs a person from what a prepared answer settles.
- 02Enquiries from every channel land in one place, including during service.
- 03Reservations, opening hours and standard questions get answered immediately, without anyone reaching the phone.
- 04Reviews are brought together and replies are drafted for you to approve.
- 05Several sites become visible in one view, without anyone ringing round.
Outcome
What changes afterwards
- Enquiries during service stop being lost.
- Reviews get answered reliably rather than when there is time.
- The team is interrupted less during the rush.
- You can see both sites without making a call.
- We work with
- Owners and general managers · Multi-site operators · Front-of-house managers
Next step
A conversation, not a pitch
Tell us the three questions guests ask most. Usually two of them can be answered entirely in advance.